At FE Investments Group Limited (“FEI”) we want to provide the best possible service across our range of financial products and services. To achieve this aim we need to make the most efficient use of your personal information.
However it is equally important to us that you are confident that any of your personal information entrusted to us is treated with the appropriate degree of privacy.
Who is FE Investments Group Limited?
FE Investments Group Limited is an Australian Public Company (ABN 72 107 745 095).
What does ‘personal information’ mean?
Personal information is any information about you that identifies you or by which your identity can be reasonably determined.
Why we collect your personal information
Collecting your personal information is essential for FEI to be able to conduct its business of providing financial products and services.
By collecting personal information we:
- Set up and administer products and services
- Determine your requirements and provide the appropriate product or service
- Assess a claim made by you under one or more of our products
- Assess your financial product or service needs
- Improve our financial products and services
- Identify you and protect you from unauthorised access to your personal information, accounts or services.
- If we do not collect and make use of your personal information, we are unable to do business with you.
How do we collect information from you?
Where possible we collect your personal information directly from you.
Collection may take place in a number of ways such as when you complete an application form for a product or request a product or service over the telephone or Internet.
Often personal information is collected during the course of our relationship with you. Examples of personal information collection during our relationship may be when you establish or renew an investment with us.
Sometimes personal information may be collected about you from other sources. An example of where we may receive personal information about you from another source and why this would happen is a credit reference about you from a credit reporting agency in the course of assessing your application for a loan.
In most cases we will require you to specifically consent to any collection, use or disclosure of your personal information by FEI. Your consent will usually be required in writing but we may accept your verbal consent in certain circumstances.
How we use your personal information
We use the personal information that we collect so that we can conduct our business of providing financial products and services and to administer and enhance the financial service relationship we have with you.
From time to time we may use your personal information to provide you with information about our range of investment products and services. This may be by way of mail or email. Any email communication that we issue to you will provide for you to unsubscribe from our email list if you wish.
If you do not want to receive any of this information just contact our office. Once you have told us you no longer wish to receive information about our products and services, we will not send you any further material.
You can, however, change your mind about receiving information about our products and services at any time – either way you just need to let us know.
Do we disclose your personal information to anyone?
FEI may disclose your personal information in certain circumstances.
Sometimes we are required or authorised by law to disclose your personal information. For example we may disclose your personal information to a Court in response to a subpoena or to the Inland Revenue Department following a direction issued under taxation laws.
We may also disclose your personal information where you have consented to us doing so. Your consent to the disclosure of your personal information may be given explicitly such as in writing or verbally or may be implied from your conduct such as when you discuss details of the relationship you have with us publicly with the media.
Generally however we do not disclose your personal information to a party outside FEI, unless that party is contracted to FEI to provide administrative services or activities on our behalf and that party is bound by the same privacy rules we follow.
Some examples of parties outside FEI to whom we may disclose your personal information and the reason for disclosure are:
Mail service providers for the mailing of interest and principle payments and FEI direct marketing material.
Ensuring your personal information is up-to-date
We rely on the personal information we hold about you to efficiently conduct our business of providing financial products and services.
For this reason, it is very important that the personal information we collect from you is accurate, complete and up-to-date.
During the course of our relationship with you we will ask you to tell us of any changes to your personal information however you can contact us at any time to update your personal information or to tell us that the information we hold about you is inaccurate or incomplete.